Effective Date: 01st September 2023
1. Introduction
Welcome to https://www.perfafragrances.com (“we,” “us,” or “our”). This Delivery Policy outlines our procedures and guidelines regarding the delivery of products purchased through our website. By using our website and placing orders, you agree to comply with the terms and conditions set forth in this policy.
2. Payment Options
We accept PayPal and all Major Credit Cards including Visa, Mastercard, JCB, American Express and Discover Card.
3. Delivery Options
We offer the following delivery options to our customers:
3.1. Standard Delivery
Standard delivery times vary based on your location and the shipping method chosen at checkout. Estimated delivery times will be provided during the checkout process.
Standard delivery charges may apply and will be clearly displayed during the checkout process.
3.2. Express Delivery
Express delivery options may be available for faster shipping. Details regarding delivery times and charges will be provided during the checkout process.
3.3. International Delivery
We offer international shipping to select countries. Shipping times and charges for international orders will be provided during the checkout process, and additional customs fees or import duties may apply.
4. Order Processing
4.1. Processing Time
Orders are typically processed within 1-2 business days after payment is received. Please note that this processing time may vary during peak seasons or due to circumstances beyond our control.
4.2. Order Confirmation
Once your order is processed, you will receive an order confirmation email containing the details of your purchase, including a unique order number.
5. Shipment Tracking
We provide shipment tracking for most orders. You will receive a tracking number via email, which you can use to monitor the progress of your shipment. If you encounter any issues with tracking your order, please contact our customer support team for assistance.
6. Delivery Responsibility
Once your order is shipped, responsibility for the delivery transfers to the chosen shipping carrier. We are not liable for delays, damages, or lost packages caused by the shipping carrier or events beyond our control.
7. Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for deliveries to incorrect or incomplete addresses. If you need to update your delivery address after placing an order, please contact our customer support team as soon as possible.
8. Delivery Delays
While we strive to meet estimated delivery times, unforeseen circumstances such as weather, natural disasters, and carrier delays may impact delivery times. We will do our best to communicate any delays and provide updates on the status of your order.
9. Returns and Refunds
For information about our returns and refunds policy, please refer to our separate Returns and Refunds Policy.
10. Contact Us
If you have any questions or concerns about our delivery policy or the status of your order, please contact us at [email protected]
By placing an order on our website, you acknowledge that you have read and understood this Delivery Policy and agree to its terms and conditions.
