Effective Date: 1st September 2023

1. Introduction

Welcome to https://www.perfafragrances.com/ (“we,” “us,” or “our”). We want you to be satisfied with your purchase, and we strive to provide a hassle-free returns and refunds process. This Returns and Refunds Policy outlines the terms and conditions governing returns and refunds for products purchased through our website. By placing an order with us, you agree to adhere to the policy described herein.

2. Return Eligibility

We accept returns and offer refunds under the following conditions:

2.1. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer support team within 14 days of receiving the item to request a return and refund.
We may require photographic evidence of the damage or defect to process your request.

2.2. Incorrect Items

If you receive an item that is different from what you ordered, please contact our customer support team within 14 days of receiving the item to request a return and refund.

3. Return Process

To initiate a return and refund, follow these steps:

3.1. Contact Customer Support

Reach out to our customer support team via email or our contact form to request a return and refund.
Provide your order number and details about the reason for the return.

3.2. Return Authorization

Our customer support team will review your request and provide instructions for returning the product.
Do not return products without prior authorization, as we may not be able to process your return.

3.3. Packaging

Ensure that the product is returned in its original packaging or a suitable equivalent to prevent damage during transit.

4. Refund Process

Once we receive and inspect your returned product, we will notify you of the status of your refund. Refunds will be issued according to the following guidelines:

4.1. Refund Eligibility

If your return is approved, we will process a refund to the original payment method used for the purchase.
Shipping and handling charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

4.2. Refund Timeframe

Refunds may take 5-10 working days to process and appear in your account, depending on your payment provider.
Please note that financial institutions may have additional processing times beyond our control.

5. Non-Returnable Items

The following items are typically non-returnable:

Items that have been used, damaged, or altered after delivery.
Items marked as “final sale” or “non-returnable” on the product page or during checkout.
Perishable or consumable goods, including food, beverages, and health and beauty products (unless they are damaged or defective upon arrival).

6. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy or need assistance with a return, please contact us at info@perfafragrances.com.

7. Changes to this Policy

We may update this Returns and Refunds Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on our website with a revised effective date.

By placing an order with us, you acknowledge that you have read and understood this Returns and Refunds Policy and agree to its terms and conditions.